FAQ
Questions, answered
Straight answers before you commit. Still stuck? Contact activation and we will help you choose.
Frequently asked questions
Do I need a set-top box?
No. Lume works on Smart TVs, Fire TV / Roku / Apple TV, phones, tablets, and browsers. If your TV isn't smart, a low-cost streaming stick is enough.
Can I cancel anytime?
Yes. Monthly plans cancel at the end of the billing cycle. Yearly plans include a prorated credit if you cancel within the first 30 days; after that, access continues through the paid year.
Is the content legal and licensed?
We only distribute licensed channel packs and VOD windows for the regions we serve. Availability is checked against your ZIP / city before activation.
How many devices can I use?
You can sign in on many devices. Simultaneous streams: Basic 1, Family 3, Premium 5. Extra streams are available as add-ons.
What internet speed do I need?
About 5 Mbps per HD stream and 25 Mbps for 4K. For multiple rooms, use a wired connection on the main TV and a modern Wi-Fi router.
Can I keep my recordings if I change plans?
Yes. Cloud DVR libraries stay attached to your account. If you downgrade below your storage limit, older recordings remain playable until you delete them or they expire.
Do you offer business or multi-dwelling plans?
Yes — lobbies, waiting rooms, and multi-unit properties can request invoice billing on Premium. Mention it in the notes field when you contact us.
What payment methods do you accept?
Major credit and debit cards. Yearly Premium accounts can request invoicing. Receipts are emailed automatically each billing cycle.
Ready when you are: compare plans or request activation.
Ready to start watching?
Pick a plan and we'll activate you within a few hours. No contracts, cancel anytime.